Contact Us
Got a question about one of the casinos we've reviewed, spotted something out of date, or want to flag an issue with an offer listed on sumnerhomes.org? This is where to reach us. We read every message that comes in, though as an independent review site we're not able to resolve account, deposit or withdrawal disputes directly with a casino — that has to go through the operator's own support team or their licensing regulator.
What we can help with
Real Money Casinos covers the highest payout online casinos available to US players, and our inbox mostly deals with a handful of recurring topics:
- Corrections — an outdated bonus figure, a wagering requirement that's changed, or a casino that's stopped accepting US players
- Questions about how we rate and rank casinos, including why one site scores higher than another
- General enquiries about how online casino bonuses, payment methods or licensing work
- Requests to be added to or removed from a comparison, or feedback on a review you've read
If your question is about a specific deposit, withdrawal or a bonus that hasn't been credited, that's something only the casino itself can look into — their support team will have access to your account, which we never do.
What we can't help with
We don't process payments, hold player funds, or have any visibility into individual casino accounts. If you're dealing with a delayed withdrawal or a dispute over a bonus, the fastest route is usually the casino's live chat or support email, followed by the regulator that licenses them if the issue isn't resolved. For general reading on how bonus terms typically work and what to check before you claim one, our page on responsible gambling covers the tools available if gambling stops feeling fun, and our terms and conditions page explains how we operate as a publisher.
Before you write in about a payout or bonus query
A few checks can save you a back-and-forth:
- Confirm you've read the bonus terms in full — wagering requirements, game restrictions and expiry dates are usually where confusion happens
- Have your account details and any reference numbers ready if you're asking us about a specific casino we've reviewed
- Check whether identity verification (KYC) is outstanding — most delayed withdrawals in the US come down to unverified documents rather than a problem with the casino itself
- If it's a rating or content question, tell us which casino and which page so we can find it quickly
How we handle your message
Real Money Casinos is a small editorial team, not a casino operator, so we don't offer live chat or phone support. Messages are reviewed and, where a correction or update is needed, we aim to reflect it on the relevant page. We can't guarantee a personal reply to every message, particularly ones that are really account disputes best handled by the operator in question, but genuine feedback on our reviews, ratings or coverage is always read.
If you'd rather learn more about who's behind Real Money Casinos and how our reviews are put together first, our About Us page covers that in more detail.
A note on responsible gambling
If you're reaching out because gambling has started to feel like a problem rather than entertainment, please don't wait on a reply from us. Most US states offer self-exclusion programmes and dedicated support services, and our responsible gambling page lists where to find them, along with practical tools like deposit limits and time-outs that reputable licensed casinos are required to offer.